Question 1

What services does REFAD provide?

Accepted Answer

REFAD is a Korean integrated marketing agency offering BTL marketing, MICE (conferences, forums, international meetings), brand events, video production, space and graphic design, and proprietary event microsite / RSVP systems. A single in-house team covers planning, design, video, operations, and web — end to end.

Question 2

Does REFAD work with foreign and multinational clients?

Accepted Answer

Yes. REFAD regularly delivers events for multinational clients including Atlas Copco, Volvo Group, SAAB Group, Swedish Embassy, UAE Embassy, UNICEF, ECS&NICE CXone, Ulthera / Merz Aesthetics, Inspired International, and ed&c Singapore. English-medium project management is standard.

Question 3

Does REFAD have experience with embassies and public diplomacy projects?

Accepted Answer

Yes. REFAD has produced national-day and cultural events for the Embassy of Sweden and the Embassy of the UAE, as well as UNICEF Every Mind Matters Child Rights Festa. Protocol management, multilingual interpretation, and security coordination are part of the standard delivery.

Question 4

What is the typical lead time to book REFAD?

Accepted Answer

Small events (20–50 pax): minimum 4 weeks. Mid-size conferences (100–300 pax): 8–12 weeks. Large international events (500+ pax): 3–6 months. Rush engagements can be accommodated with a dedicated Task Force.

Question 5

How quickly does REFAD respond to an inquiry from a global client?

Accepted Answer

REFAD commits to a first response within 48 hours in English. An initial budget guidance is provided in the same window, followed by a formal proposal within 7 to 30 days depending on project scale. A single dedicated PM operates as the point-of-contact across planning, design, video, production, and IT.

Question 6

What makes REFAD different from other Korean event agencies?

Accepted Answer

REFAD keeps planning, design, video, technical production, and IT / web development all in-house across 5 teams. There is no external vendor coordination layer — resulting in same-day revision cycles, consistent brand voice across deliverables, a patent-pending stage-layout and run-of-show system, and an in-house 3D / AI content pipeline that most Korean agencies outsource.

Question 7

Can REFAD build a dedicated event microsite and RSVP system?

Accepted Answer

Yes. REFAD develops event microsites, RSVP registration, QR-based check-in, and real-time attendance dashboards in-house. No external web vendor is required — planning, design, and web development operate as a single team.

Question 8

Does REFAD support multilingual events (Korean, English, Chinese, Japanese)?

Accepted Answer

Yes. REFAD produces Korean–English bilingual programs as the default for multinational clients, with Chinese and Japanese support available on request. Run-of-show, stage graphics, interpretation coordination, and attendee-facing microsites are delivered in all four languages.

Question 9

Can REFAD handle 3D simulation and stage visualization at the proposal stage?

Accepted Answer

Yes. The REFAD design team performs 3D modeling and rendering in-house using Rhino, AutoCAD, KeyShot, Enscape, and V-Ray. Proposals include a 3D walk-through so clients can validate the spatial design before on-site build begins.

Question 10

How can a foreign company start a project with REFAD?

Accepted Answer

Email refad@refad.co.kr with project scale, target date, and objectives. REFAD responds within 48 hours with preliminary budget guidance, followed by a formal proposal in 7 to 30 days. An AI-powered instant quote tool is also available at https://quote.refad.co.kr/quote.

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